Start a conversation

The pen will not communicate with the receiver

When you write with the pen, a symbol should appear on the receiver digital screen. If nothing happens:

· Be sure to hold the pen in front of the receiver and that this last one is placed in the correct way.

· Avoid any obstacle between the pen and the receiver (e.g. your hand).

· Be sure to have charged the receiver and the pen for at least 4 hours.

· Reset the receiver unit by pressing the small button at the rear of the unit.

· Try with another ink refill

· For IRISNotes 1: Replace the two pen batteries with new ones and check that they are inserted in the correct way.

Choose files or drag and drop files
Was this article helpful?
  1. Mathieu Quintin

  2. Posted
  3. Updated