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Order and Payment

Knowledgebase

  • My VAT number is rejected during the online order process

    When you order from Europe, you have the possibility to input your VAT number during the order process.  It's optional and it allows you to deduct the 21% VAT from the price if you ship outside Belgiu...

  • Which payment methods do you support

    Secure payment options When purchasing on our online shop, all exchanged data is sent using a secure connection. Any data you enter is encrypted using the SSL Protocol, protecting it against disclosur...

  • When do I receive my invoice

    Europe, Asia, Africa, Antartica, Australia: An invoice will be sent to you by e-mail within 72 hours after your order has been picked up by the carrier (upon request only for North, South and Central ...

  • My order confirmation contains incorrect information. How do I correct them

    Submit a ticket as soon as possible so we can correct any mistakes that would prevent proper delivery of your product(s)....

  • My credit card is rejected

    There are several reasons why a credit card payment can be refused : The credit card used must be either Visa, MasterCard or American Express. Wrong number, expiry date or CVC, mispelled name... Not e...

  • Do you accept cheques?

    We do not accept cheques payments. Refer to the Which payment methods do you support? article for more information....

  • How to reach IRIS by phone ?

    In general, we recommend you to go through the knowledge base or our support pages to find the answer you're looking for. However, if you still need help, here are your options: To get general informa...

  • Can I cancel or modify my order ?

    IRIS offers a 30-day Money Back Guarantee. Once orders are picked, they can no longer be cancelled right away. Visit the return section for instructions on how to cancel an order that has already been...