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Order and Payment

Knowledgebase

  • Which payment methods do you support

    Secure payment options When purchasing on our online shop, all exchanged data is sent using a secure connection. Any data you enter is encrypted using the SSL Protocol, protecting it against disclosur...

  • When do I receive my invoice

    Europe, Asia, Africa, Antartica, Australia: An invoice will be sent to you by e-mail within 72 hours after your order has been picked up by the carrier (upon request only for North, South and Central ...

  • My order confirmation contains incorrect information. How do I correct them

    Submit a ticket as soon as possible so we can correct any mistakes that would prevent proper delivery of your product(s)....

  • My credit card is rejected

    There are several reasons why a credit card payment can be refused : -The credit card used must be either Visa, MasterCard or American Express. - Wrong number, expiry date or CVC, mispelled name... - ...

  • Do you accept cheques?

    We do not accept cheques payments. Refer to the Which payment methods do you support? article for more information....

  • Can I order by phone ?

    Yes, please contact our Sales Department at following phone number: From Monday to Friday: - North America: +1-561 404-2683 (9 am to 12 - 2 pm to 5 pm EST*) - Rest of the world: +32-10-487-400 (9 am t...

  • Can I cancel or modify my order ?

    - IRIS offers a 30-day Money Back Guarantee. Once orders are picked, they can no longer be cancelled right away. Visit the return section for instructions on how to cancel an order that has already be...