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Important note

Knowledgebase

  • IRIScan Mouse Executive 2 - IRISPen Air 7 - End of life

    Due to worldwide component shortage and technology improvements, as of 2023, the following products are now end of life: IRIScan Mouse Executive 2 IRISPen Executive/Air 7 A new IRISPen is currently un...

  • macOS - Product compatibility

    Dear Customer, Starting with macOS Catalina all apps must be 64-bit applications. The latest version of IRIScan Mouse for Mac is only a 32-bit application. If you wish to keep using IRIScan Mouse for ...

  • IRISPen 7: Software Update

    Dear users, We would like to inform you that IRISPen 7 (3.0) has been updated to IRISPen Air 7 (4.0). The update is available for Windows, macOS, Android and iOS. What's new : - Improved stability - I...

  • Readiris 17: Software Update (Windows)

    Dear users, We would like to inform you that Readiris 17 has been updated to Readiris 17.3. What's new : - NEW Improved OCR Engine - Improved stability - Major improvement in Arabic recognition - Thai...

  • IRIScan Mouse - New update for Windows 10/11

    Dear customers, Due to many problems related to the use of the IRIScan™ Mouse on Windows 10, IRIS has been actively working to find solutions as quickly as possible. This concerns the following produc...

  • Missing country in the registration wizard

    Dear Customers,   One of our customers informed us earlier today that certain countries were missing from a drop down list in one of our software registration wizards.   After investigation, it appear...

  • New Support policy as from 1st January 2019

    We would like to inform our customers that changes in support policy will apply from January 1, 2019. These changes are necessary to serve you better and improve the processing speed of your requests....