Start a conversation

Why is my scanner recognized as an external memory? (Mac)

The scanner has a tiny amount of memory which is not used by the product. When you  connect the scanner to your computer it mounts a disk drive on your Desktop.

You can simply ignore this. 

When you unplug the scanner you will get a "disk not ejected properly" alert which is unavoidable. Click Close to close the message.

Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. David Gillard

  2. Posted
  3. Updated

Comments

Contact us

If one of the above article didn't help you , if you are looking to contact us for business enquiries or if you want to return a product, do no hesitate to contact us! One of our agent will take care of your request as soon as possible.

Return Requests

Select the reason for your request:

Cancel an order (< 30 days) Defective (Warranty)