IRIScan Express 4/IRIScan Executive 4

USB portable scanner

Knowledgebase

• IRIScan Express 4 & Executive 4 - How do I use the Button Manager? Windows only

  The Button Manager user guide and videos can be viewed on our product support page.   At the touch of a button on the scanner you can scan your documents and save them or send them to your favorite so...

• IRIScan Express 4 & Executive 4 - My scanner shows the error 2019 - Windows

  Error 2019 is displayed when Windows fails to detect the scanner driver on your machine. To solve this problem, please reinstall it properly, making sure you download the latest version: Unplug the US...

• IRIScan Express 4 & Executive 4 - How to activate Readiris 16 ? My activation code does not work

  Since 1st of January 2019, we have updated the Software pack for your IRIScan mobile scanner. To activate the software, you don't need to enter manually an activation code anymore. So please, don't co...

• IRIScan Express 4 & Executive 4 - Apple M1 Driver Installation

  Remove old driver If the existing Intel driver is installed remove using the uninstall tool in the original download. Otherwise skip to the next section. A newer M1 driver is in the link in the Instal...

• Installation and setup of IRIScan Express-Executive 4

  The download for this product contains these items in order of importance Installation Instructions. The information on this page. Scanner driver - critical install to allow the software to communicat...

• IRIScan Express 4 & Executive 4 - Why are there lines on the scanned document?

  Please check the following: 1. Are there lines on the original or is the original clean? 2. Remove any debris from the original before scanning. 3. Lift the top cover and clean the rollers and glass w...

• IRIScan Express 4 & Executive 4 - How do I calibrate the scanner?

  Important: calibrate the scanner only if the scanned image looks fuzzy, the color looks abnormal (e.g. darker than normal), after more than 8,000 scans or if the scanner has been stored without use fo...

• IRIScan Express 4 & Executive 4 - How to clear a paper jam?

  To clear a jam from the feeder, press and hold the Power button for 3 seconds to power off, then press quickly to power on again. The jammed photo will be fed through automatically.   If the item is s...

• Why does my scanned image always come out too dark?

  1. Please adjust the screen settings to SRGB. 2. Please adjust the brightness settings on the screen from application software....

• Should the scanner feel warm to the touch?

  It is normal for the scanner to emit a small amount of heat after prolonged use. However, if there are strange odors coming from the scanner or the scanner feels a little bit hot to the touch, turn th...