Returns and warranties

Knowledgebase

• I bought a Download version from IRIS, how do I return it?

  In order to return a downloaded product, you need to receive a Return Material Authorization number (RMA #) and fill in a Letter of Destruction (US/Canada - Rest of world). An RMA # is mandatory to ge...

• I bought a Physical product from IRIS, how do I return or exchange it?

  In order to return or exchange a physical product, you need to receive a Return Material Authorization number (RMA #). An RMA # is mandatory to get an exchange or a refund. The RMA number allows IRIS ...

• When will I receive my refund?

  Refunds are usually processed within 5-15 working days after we receive the product or the letter of destruction back. Payment will be sent using the same payment method used for purchase (Credit card...