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Shipping and delivery

  • [US/Canada] My free SD card voucher has been returned as undeliverable. Why?

    Olders versions of the voucher with our previous address are still in circulation in the United States/Canada.  Those are generally returned to the sender as undeliverable.   If it is your case, send ...

  • Is it possible to get a Back-up CD of my download?

    The software products are delivered in download by default. You are free to save the downloaded installation file on CD, DVD or hard disk for back up purpose though. The download link is sent in the o...

  • I lost my download link

    To access the I.R.I.S. download center, you can fill in the form on the page below: Request access to IRIS download center    ...

  • I am not able to download my product

    Refer to the email confirmation to access the link to download your product. Be sure to copy and paste the entire link into your web browser if you choose to do so to download your software....

  • I have placed an order with download delivery. What do I do next?

    Once you finalize your purchase, and within 1 hour at most, you will receive an email confirmation containing both a link to download the software and a serial number to activate it. Be sure to keep y...

  • What are the delivery methods available?

    Download deliveryDownload delivery is available for Readiris/Cardiris, downloading details are given on the ordering confirmation screen and in the order confirmation email. No CD is sent if you selec...

  • How can I track my order ?

    North America (US/Canada)you should receive a tracking number from a leading carrier by email up to 36 hours after placing your order, not counting week-ends and holidays. Orders placed after Noon aut...

  • Can I ship to a PO Box?

    Leading carriers usually do not accept to ship to a Post Office Boxes (PO Box). US/Canada: only Fedex Smartpost will deliver to PO Box. Fedex 2-Day, Fedex Next-Day and Fedex International require a ph...