Sometimes, security software, proxies, firewalls, or router settings may block the software from activating automatically. If you have a current 36-digit code and need to activate manually, please provide us with the information requested in the section below by opening a support ticket.

For modern versions using the 36-digit code with hyphens, please follow these steps to activate:

• Copy your 36-digit Serial number / Activation code (you can find this in your order confirmation email).
• Right-click inside the single activation field and select Paste so you do not have to type the entire code manually.

Click Next, and the software should activate automatically.

Note: Direct internet access is required for the software to activate automatically.

If the automatic activation fails, please send us the following information so we can generate a manual license file for you:

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1.  When the activation fails, you will see a window offering three choices:
   a) Retry | Cancel | Manual Operation
   b) Click on the Manual Operation button.
2. Click on the Save as text file... button at the bottom of the next window, and attach that file to a  support ticket.
   

   
   

   We will use this text file to safely generate and return a manual license file to get you up and running!

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